At JC Whitney our name rides on the trusted products and committed service that we have provided to our valued customers for more than 90 years. As part of our commitment to service, we have instituted the following privacy and security policy to showcase our dedication to ensuring that your personal and business information is held to the highest standard of protection. It will inform you of our privacy and security practices and make you aware of the choices that you, our valued customer, can make when choosing to view our website, correspond, or complete a transaction with the Whitney Automotive Group.
What types of personal information do we collect?
We collect and store personal information that you provide to us when you shop online, request information or contact customer service by telephone or e-mail. This information is used to process orders, suggest products or services that may be of interest to you and to provide services that will give you the best shopping experience while using our retail website. Personal information may include, but is not limited to the following:
Online Purchases - When you make an online purchase, it is necessary to give us your name, e-mail address, shipping address, billing address and credit card information to complete your purchase. If you create an online account, the same type of information is collected and stored as a convenience to expediting your shopping process.
Catalog Requests - If you contact us for a free catalog or request information
about other products or services, we need your name and mailing address in
order to mail that information to you. We may also ask for a phone number or an
e-mail address as a method of contacting you if there is a problem with sending the catalog or requested information out to you. To stop receiving catalogs, please call
1-800-603-4383.
E-mail Offers - When you sign up for our e-mail offers we store your e-mail address and will notify you of exclusive customer offers and opportunities for additional savings on select products. You have the option to unsubscribe at any time..
Customer Service - Customers who contact our customer service center, may be asked to provide personally identifying information so that we can create an account or reference your account in order to best assist you with your call.
What types of non-personal information do we collect?
Unlike the personally identifying information that you provide to us so that you are able to shop online, receive catalogs, or contact us with questions about your order, we also collect and store information that is non-personal in nature by using cookies and other technologies.
What are cookies?
Cookies are small pieces of data that are sent by our web server and stored on your web browser once you access our website. Cookies help track website activity and process you through our website by storing information such as visitor preferences, pages
accessed, etc. If you come to our website via one of our email campaigns, we do store your email address in our "cookie"; otherwise, we do not store any other personally identifying information.
Cookies help us to remember your information so that you don't have to reenter it every time you visit our websites.
If you do not want to receive cookies, you can disable them in your browser preferences; however, you will not be able to enjoy the full capabilities of our website. We suggest placing your order and then deleting the cookies once you have finished your shopping or browsing session.
How do we protect your information?
Protecting your information is our top priority. Your information is secured by our use of a secure server (SSL) when you place your order. Your information is encrypted by the software before it is sent to us. All access to this information is limited and protected against unauthorized use. Our secure site is recognized and certified by CyberTrust, a leading computer network security company.
How do we use the information that we collect?
Our goal is to provide you with the most efficient, hassle-free shopping experience possible. We may use the information that you provide us:
To create account information, user friendly shopping tools and other site features that will give you a more personalized shopping experience;
To enable you to make online purchases;
To send you catalogs, direct mailings and requested product and service information in the mail;
To notify you by mail or e-mail of special promotions, upcoming events or new products or services;
To provide our authorized third parties and affiliates with your information when deemed necessary.
Direct Mailings and E-mail
Occasionally we will use your mailing address or e-mail address to send you information about new products, direct mail materials, sales promotions, or web-only exclusives. You will also be automatically eligible for and may receive similar promotional information via e-mail from our affiliated companies and brands regarding their special announcements about that brand's products and services, sales and other promotions.
If you do not wish to receive offers via direct mail, you can contact us using our Customer Service e-mail form at jcwhitney.com. If you do not wish to receive offers from our affiliates or from JC Whitney via e-mail, please send us your full name (first and last), complete mailing address and your e-mail address to feedback@jcwhitney.com. Please be aware that we will never rent or sell your e-mail address to outside marketing companies.
Customer Service
The personally identifying information that you provide to us when ordering online or by phone is information that we retain to help with future orders or questions. We will sometimes share this information with carefully selected companies who may have products or services that may interest you; however, we will never disclose your information without your consent. If you do not wish to receive these solicitations please forward your name, address, and phone number to: Customer Service Department, Customer Service Manager, 761 Progress Pkwy, La Salle, IL 61301.
Authorized Third Parties
There is a link on our "Order Confirmation" page that directs customers to another
website. This website makes an offer of rebates and discounts for a monthly subscription fee. If you follow the link and only if you accept the offer, JC Whitney will transfer your name, street address and credit or debit card information to the operators of that website so that they can fulfill the subscription and charge your card. This website requires your explicit consent to transfer your information if you choose to accept their offer. If any customer follows the link, but does not accept the offer, no personal or credit/debit card information will be transferred.
We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative's website. You can do so by clicking: http://www.networkadvertising.org
We use a third-part service provider to capture and serve product reviews on our behalf. They have access to personal information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of the data. They are restricted from using this data for other purposes or in any way other than to provide the requested services to JC Whitney.com and may not alter or resell the data.
We have also contracted with a third party to monitor certain pages of our website for the purpose of reporting website traffic and other advertising statistics. Where authorized by us, this third party may use cookies and/or other monitoring technologies to compile anonymous statistics about our website visitors. No personally identifiable information is transferred to this third party.
Third Party Links
Our websites may include links to other websites that might take you away from our site, such as sites of outside business partners, vendors and advertisers. These sites have separate privacy and data collection practices. JC Whitney has no control over such websites and is not responsible or liable for the privacy practices or information-gathering practices of other entities or websites. Except as stated in this Privacy Statement, we will not provide any of your personal information to these third parties without your prior consent.
Consent
By using this website, you consent to the collection and use of information by JC Whitney. Changes to our privacy policy will be posted to this page so you will be kept up to date. If you have any questions or comments regarding this policy, please review our Customer Service page.
